Contact

Get in touch.

Six ways to reach Oliu™ — each routed to the right team, with clear response commitments. This page is for specific inquiries: founding cohort interest, general issuer questions, wallet support, media, privacy concerns, and partnership discussions.

How to reach us

Find the path that fits your inquiry.

Path 1 — Founding cohort interest

For credentialing authorities considering founding-cohort membership

For credentialing authorities considering membership in the Oliu™ founding cohort — the first five to eight issuers who will help form the Canadian Credential Trust Authority. This is the most time-sensitive path; founding cohort membership is an invitation-and-expression-of-interest opportunity with a defined window.

Express interest in the founding cohort
Draft — destination to be wired
Path 2 — General issuer inquiries

For credentialing authorities outside the founding cohort

For credentialing authorities exploring whether Oliu™ fits their organization — outside the founding cohort window, or for inquiries about issuance, integration, accreditation, or operational detail.

Talk to us about issuing
Draft — destination to be wired
Path 3 — Wallet support

For Canadians with questions about the Oliu™ Wallet

For Canadians with questions about the Oliu™ Wallet — setup, credentials, device changes, account recovery, or issues with specific credentials in your wallet.

Get wallet support
Draft — destination to be wired
Path 4 — Media and press

For journalists, analysts, and communications professionals

For journalists, analysts, and communications professionals writing about Oliu™, digital credentials in Canada, or the credentialing authorities on the network.

media@oliu.ca
Path 5 — Privacy inquiries

For privacy concerns, complaints, and regulator inquiries

For privacy-related concerns, formal privacy complaints, information requests, or inquiries from privacy officers and regulators.

privacy@oliu.ca
Path 6 — Partnerships and other

For partnerships, vendors, and everything else

For partnership discussions, vendor inquiries, technical integration questions outside the issuer workflow, or anything that doesn't fit the paths above.

hello@oliu.ca

Response commitments

What to expect when you reach out.

Founding cohort inquiries

Acknowledgment within one business day. Substantive response within one week.

General inquiries (Paths 2, 4, 6)

Response within two business days.

Wallet support

Mountain Time business hours — 8:30 AM to 5:00 PM. Response times vary by inquiry complexity.

Privacy inquiries

Response within ten business days, per Oliu™'s privacy commitment.

What not to use this page for

A few inquiries are better routed elsewhere.

Verifying a credential. If you're checking whether a specific credential is real and current, you don't need to contact Oliu™. Credential verification happens in seconds, by scanning the QR code the holder shows from their Oliu™ Wallet. Verification runs against the Oliu™ trust registry; no human involvement is needed.

Disputing a credential. If you believe a credential was issued in error, contact the issuing organization directly — not Oliu™. The credentialing authority that issued the credential is the only party with the decision-making authority to update, revoke, or reissue it. Oliu™ carries the credential but does not decide who earned it.

Support for credentials issued by specific organizations. If you're having trouble with a credential issued by a specific organization (a training provider, a regulator, or a professional body), contact that organization directly. Oliu™'s wallet support handles wallet-level issues; credential-level issues are the issuing organization's to resolve.

Our Headquarters

Oliu™ Inc. operates from Edmonton, Alberta.

Address
Suite 150, 15315 – 123 Avenue, Edmonton, Alberta, T5V 1S6
General email
hello@oliu.ca
Media
media@oliu.ca
Privacy
privacy@oliu.ca
Incorporation
Oliu™ Inc., Canadian federally incorporated
Operating hours
Mountain Time business hours (8:30 AM – 5:00 PM)

Where to go next

  • About Who Oliu™ is and how the partnership works.
  • Resources FAQ, glossary, press items, and downloadable documents.
  • Trust & Governance How Oliu™ is structured to be trusted as infrastructure.